Travel Consultant

ABOUT NIYO Niyo was founded in 2015 to change how Indians approach their cross border payments & travel, whatever their job, income or comfort with technology. We focus on finding the banking problems customers face and building products that fix them. Niyo started as a startup and is now an established digital fintech player serving over 4 million customers. We have grown our forex business by acquiring Kanji Forex and RemitX (Capital India’s forex business). The forex business is led by veteran banker Amit Talwar, CEO – Forex. Our flagship offering under Niyo: ■ Zero Markup Forex Cards in Prepaid / Debit / Credit Card Variants with DCB Bank, SBM Bank and Yes Bank. ■ Buy and sell all major world currencies at competitive rates, with doorstep delivery. ■ Send money abroad for purposes permitted by the Reserve Bank of India, under our AD-II licence ■ Other VAS services include Visa services, hotel, flights, E-SIM, Travel Insurance and experience. ABOUT THE ROLE As a Travel Expert, you’ll help Niyo customers plan and book their trips across flights, hotels, airport transfers, holiday packages, forex, EU Rail, the Swiss Travel Pass and more. You’ll own each customer end to end, from understanding the requirement, through to booking and post-travel support. KEY RESPONSIBILITIES ■ Understand the brief by speaking with customers over calls and WhatsApp about destinations, dates, budget and preferences ■ Drive sales by making outbound calls to leads and following up to convert enquiries into bookings ■ Plan and quote itineraries across flights, hotels, airport transfers, holiday packages, EU Rail and the Swiss Travel Pass ■ Cross-sell Niyo Forex and other travel add-ons that fit the customer’s trip ■ Book and confirm every part of the trip and share all travel documents with the customer ■ Support before, during and after travel, handling changes, cancellations and issues until each one is closed MUST HAVE ■ 2+ years in travel sales; holiday package sales experience is a strong plus ■ Comfort making outbound sales calls, not just handling inbound queries ■ Fluent English and Hindi, spoken and written ■ Strong WhatsApp chat sales: clear, quick, persuasive replies across several conversations at once ■ Knowledge of international travel, especially Southeast Asia, the Middle East and Europe GOOD TO HAVE ■ Hands-on experience quoting and booking on B2B travel portals ■ Knowledge of travel documentation for popular international destinations ■ Experience at a travel management or sales role. Department: Global Business