Intern - AI Solutions (Voice AI)

About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimisation and reducing return-to-origin (RTO) to payments, retention, and post-purchase engagement. Today, GoKwik enables 15,000+ merchants globally, processes $2B+ in annual GMV, and continues to strengthen its AI-powered infrastructure. Why This Role Matters GoKwik is expanding its Voice AI capabilities to support high-impact eCommerce use cases for leading consumer and D2C brands. As an AI Solutions Intern, you will work closely with Product, Engineering, and merchant-facing teams to launch, configure, and optimise Voice AI agents. This is a hands-on, execution-oriented role that combines AI solutioning, operational ownership, technical problem-solving, and merchant coordination. You will help translate business requirements into effective AI agent experiences and improve their performance and value delivery. What You'll Own Voice AI Implementation & Operations • Support the day-to-day operations of live Voice AI agents across multiple brands. • Assist in launching and scaling Voice AI use cases for consumer and D2C brands. • Configure and customise AI agents based on merchant requirements and business objectives. • Monitor agent performance and support ongoing improvements to ensure reliable execution. AI Solutioning & Optimisation • Translate merchant requirements into agent customisations, conversation flow changes, prompts, and configuration updates. • Experiment with LLMs and prompt engineering techniques to improve agent responses and performance. • Identify gaps in agent behaviour and recommend solutions to improve conversation quality and business outcomes. • Support testing, validation, and iteration of agent workflows before and after deployment. Cross-Functional Collaboration • Work closely with Product and Engineering teams to resolve implementation challenges and production issues. • Coordinate with merchant-facing teams to understand requirements, communicate updates, and ensure smooth deployments. • Troubleshoot issues end to end and follow through on resolution. • Document recurring issues, solutions, and learnings to improve implementation efficiency. Process Improvement & Documentation • Build documentation, templates, and repeatable processes to streamline onboarding and deployment of new brands. • Identify operational bottlenecks and recommend improvements to existing workflows. • Track implementation progress, agent performance, and pending issues. • Help establish scalable processes for managing and optimising multiple Voice AI deployments. Who You Are • Have a technical background or prior experience working in a technology-focused environment. • Are curious about AI, LLMs, and their practical applications in solving business problems. • Have some exposure to prompt engineering and experimentation with LLM-based tools. • Possess strong problem-solving skills and the ability to troubleshoot issues systematically. • Have good communication skills and can coordinate effectively across Product, Engineering, and Business teams. • Are detail-oriented, organised, and comfortable managing multiple tasks in a fast-paced environment. • Take ownership of tasks and follow through on execution until resolution. • Are eager to learn, experiment, and work on emerging AI technologies. Why GoKwik At GoKwik, you'll get hands-on exposure to building and scaling AI-powered solutions for real-world commerce use cases. You'll work closely with Product and Engineering teams, solve practical implementation challenges, and see how AI agents deliver value for leading consumer and D2C brands. If you're interested in AI, enjoy solving problems, and want to turn emerging technology into practical business solutions, this role offers an opportunity to learn and make a meaningful contribution. Department: Strategy & New Initiatives Experience: 0 - 1 Years