Associate Director - Sales

About GoKwik GoKwik is a growth operating system built to maximise D2C and eCommerce GMV. From checkout optimisation and reducing return-to-origin (RTO) to payments, retention, and post-purchase engagement, we help brands scale profitably. Today, GoKwik powers 15,000+ merchants globally and processes $2B+ in GMV annually. Backed by RTP Global, Z47, Peak XV, and Think Investments, we are building AI-led infrastructure to enable faster, smarter commerce outcomes for brands worldwide. Why This Role Matters We are looking for an experienced account management leader to drive revenue growth, account expansion, and strategic partnerships across a portfolio of key customers for Ad Sales. The role will focus on building long-term customer relationships, identifying upsell and cross-sell opportunities, and developing account strategies that deliver measurable business outcomes. You will work closely with CXOs and senior stakeholders to understand their business objectives, position relevant GoKwik solutions, and drive commercial outcomes. The role also involves coordinating with cross-functional teams to develop customer-specific solutions, manage complex What You’ll Own • Strategic Account Management: Own relationships with key customer accounts, strengthen partnerships, and identify opportunities to drive revenue growth and long-term account value. • Revenue Growth and Account Expansion: Drive upsell and cross-sell opportunities across existing accounts, develop expansion strategies, and deliver revenue and profitability targets. • Executive Stakeholder Engagement: Build and maintain relationships with CXOs and senior decision-makers. Understand their business priorities and align GoKwik’s solutions with their objectives. • Account Planning: Develop account plans based on customer goals, growth opportunities, buying processes, and commercial priorities. • Business Value Selling: Lead structured customer engagements focused on business outcomes, demonstrating the value and ROI of GoKwik’s solutions. • Commercial Negotiations and Closures: Manage complex sales discussions, navigate customer buying processes, develop commercial proposals, and drive deals through to closure. • Stakeholder Mapping: Map customer stakeholders across business, marketing, finance, and other relevant functions to build relationships and influence purchasing decisions. • Cross-Functional Collaboration: Work with internal teams across Sales, Presales, Consulting, Product, and other functions to develop solutions, address customer requirements, and drive account growth. • Customer Value and Retention: Ensure customers realise value from GoKwik’s offerings, identify risks to account growth, and strengthen long-term partnerships. • Revenue and Performance Tracking: Monitor account performance, pipeline, expansion opportunities, and revenue outcomes to ensure progress against business targets. • Team Leadership: Lead and develop account management team members, establish clear priorities, and drive execution against revenue and customer growth objectives. Who You Are • Have 6+ years of experience in account management, strategic sales, customer success, or business development, with a strong track record of revenue growth and account expansion. • Have at least 3 years of experience leading teams and driving performance against business objectives. • Have experience managing strategic accounts and engaging with CXO-level stakeholders. • Have a proven track record of identifying and closing upsell and cross-sell opportunities within existing customer accounts. • Possess strong commercial acumen and experience managing negotiations, complex buying processes, and enterprise-level deals. • Can develop account strategies that connect customer business objectives with measurable revenue and profitability outcomes. • Have experience mapping customer stakeholders and building relationships across multiple levels of an organisation. • Are effective at coordinating cross-functional teams to develop solutions and close business opportunities. • Demonstrate strong analytical, problem-solving, and decision-making skills. • Possess excellent written and verbal communication, presentation, and negotiation skills. • Are adaptable, resourceful, and comfortable working in a fast-paced, evolving business environment. Why GoKwik At GoKwik, you will work with leading eCommerce and D2C businesses to build strategic partnerships and drive measurable commercial outcomes. You will have the opportunity to own key customer relationships, develop revenue expansion strategies, and collaborate with cross-functional teams to deliver customer value. This role offers the opportunity to influence business growth, lead high-impact account engagements, and contribute to the expansion of GoKwik’s commerce technology ecosystem. Department: Sales Experience: 6 - 10 Years