Senior Manager - Order to Cash

Senior Manager – Order to Cash Location: Bangalore Reporting to: Finance Controller About the Role We are looking for an experienced Accounts Receivable & Billing person to own the end-to-end Order-to-Cash (O2C) function. The role will lead billing operations, accounts receivable, collections governance, customer invoicing, revenue support and process automation while ensuring strong financial controls and an exceptional customer experience. This role will manage the Billing Operations team and AR Reporting team and work closely with Sales, Customer Success, Business Finance, Legal, and Finance. Key Responsibilities Order-to-Cash Ownership • Own the complete O2C lifecycle from contract validation through invoicing, collections, reconciliation and closure. • Ensure accurate and timely customer invoicing. • Establish SLAs for invoice turnaround and billing accuracy. • Monitor end-to-end billing health and customer payment cycles. Billing Operations • Lead regional Billing Operations teams. • Ensure:• Accurate invoice generation • Credit notes • Debit notes • Proforma invoices • GST compliance • Customer master maintenance • Drive billing standardization across business units. Accounts Receivable & Collections • Own customer receivables. • Review ageing regularly. • Drive collection efficiency and reduce overdue balances. • Partner with Sales for collections. • Review doubtful debts and provisioning recommendations. Revenue Assurance • Ensure every billable transaction is invoiced. • Eliminate revenue leakages. • Validate contracts before invoicing. • Support revenue recognition under Ind AS / IFRS requirements. Process Improvement • Drive automation across O2C. • Improve ERP and CRM integrations. • Reduce manual interventions. • Improve productivity through dashboards and workflow automation. Controls & Governance • Strengthen billing controls. • Ensure audit-ready documentation. • Owns statutory and Big 4 audits. • Monitor compliance with internal SOPs. Team Management Lead AR & Billing Operations Team Coach team members and build scalable processes. Skills Required • Strong understanding of Order-to-Cash processes • Revenue recognition principles • Accounts Receivable • Billing operations • GST compliance • ERP systems (Zoho) • Excellent stakeholder management • Strong Process automation mindset Preferred Qualifications • B.Com/M.Com / MBA Finance • 5–8 years of experience • Experience in SaaS, technology or services businesses • Prior experience leading Billing & AR teams Department: Finance & Accounts Experience: 3-5