Senior Executive

Job Title: Senior Operations Executive Department: Operations / Supply Chain Work Timing: Shift-based, between 8:00 AM to 11:00 PM Reporting To: Senior Program Manager – Operations Role Summary: We are looking for an Operations Executive to manage post-enrollment activities including medicine fulfilment, vendor coordination, renewal follow-ups, welcome kit dispatch, payment tracking, and escalation handling. The role requires strong follow-up skills, ownership, coordination with internal teams, and timely closure of customer-related operational tasks. Key Responsibilities: • Fresh Order Fulfilment• Coordinate with vendors for fresh medicine orders. • Track medicine availability, dispatch status, and delivery timelines. • Ensure customer promise timelines are monitored and followed. • Renewal & Retention Support• Follow up for refill reminders and pending renewals. • Coordinate payment follow-ups with customers/internal teams. • Ensure renewals are closed on time. • Welcome Kit & Inventory Coordination• Track welcome kit inventory. • Coordinate dispatch of welcome kits after enrollment. • Maintain kit dispatch records and stock updates. • Payment & Vendor Coordination• Track customer payments and vendor payment requirements. • Follow up for UTR/payment confirmation wherever needed. • Support timely vendor payment closure. • Escalation Handling• Track delayed deliveries and open customer escalations. • Coordinate with vendors, delivery partners, and internal teams for resolution. • Update stakeholders on delay reasons and closure timelines. • MIS & Tracking• Maintain daily trackers and dashboards. • Ensure data hygiene and timely updates. • Share daily status of open, closed, delayed, and escalated cases. Required Skills: • Good communication and follow-up skills. • Basic Excel / Google Sheet knowledge. • Ability to coordinate with vendors and internal teams. • Strong ownership of open tasks. • Comfortable working in shift-based operations. • Ability to manage escalations calmly and professionally. Preferred Experience: • 1–3 years of experience in operations, fulfilment, customer support, logistics, vendor coordination, or healthcare operations. • Experience in medicine delivery, e-commerce, supply chain, or customer operations will be preferred. Department: Sales & Operations Experience: 3