Resident Manager

Your role in detail: • Manage and oversee all day-to-day operations of the PG facility, including supervising housekeeping,maintenance, and repairs. • Ensure the facility is always clean, safe, and in good condition for the residents. • Manage and maintain a high level of occupancy. • Provide excellent customer service to the residents, and address their concerns and queries in a timely and effective manner. • Coordinate with the maintenance and repairs team as needed. • Oversee the billing and collection process for the residents, and ensure timely payment. • Develop and implement policies and procedures to ensure smooth operations and compliance with relevant regulations and laws. • Handling on the property resident escalations • Train and manage the staff, and maintain a positive work environment. Department: Customer Experience