About this role
Work closely with business stakeholders to gather requirements and translate them into functional specifications. Configure and implement various Zoho applications, including CRM, Zoho Projects, Zoho Desk, and others based on business needs. Analyze existing business processes and identify optimization opportunities using the Zoho ecosystem. Facilitate integration of Zoho applications with external systems through APIs and third-party tools. Develop custom workflows, blueprints, and automation within Zoho to enhance operational efficiency. Conduct training sessions for end-users and provide ongoing post-implementation support. Monitor and ensure data integrity, system performance, and reliability. Collaborate with the technical team to resolve issues and enhance system functionality. Create process flow diagrams, SOPs, and user guides for smooth handovers. Requirements Deep functional understanding of Zoho, including Zoho CRM, Zoho Projects, Zoho Desk, Zoho One etc. Efficient implementation, customization, and administration of Zoho and related apps. Complete knowledge of system configuration and setup. Expertise in workflows, automation, blueprints, and reporting within Zoho.
Experience: 3-8 years