Executive Dispatch

About Furlenco : Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and appliances as well. We have launched our first ever offline stores so that one can furnish their entire home, room or corner without traversing multiple stores or websites ! Job Description: Last Mile Dispatch Executive • Role Overview: We are looking for an execution-driven Last Mile Dispatch Executive to manage dispatch operations with high accuracy, process discipline, and throughput efficiency. The role requires strong on-ground coordination, adherence to defined SOPs, and a continuous improvement mindset to drive dispatch accuracy, reduce damages, and optimize loading productivity. Key Responsibilities: • Plan and coordinate with the picking team to ensure SKU-level inventory readiness aligned with the dispatch plan and vehicle allocation • Execute vehicle-wise loading as per dispatch manifest, ensuring 100% accuracy in SKU count, batching, and route mapping • Ensure strict adherence to loading SOPs, handling guidelines, and stacking norms to minimize transit damages • Validate physical inventory against system-generated dispatch plans (WMS/TMS) before vehicle closure • Monitor loading operations in real-time and ensure optimal dock utilization and turnaround time (TAT) • Identify bottlenecks in loading workflows and drive root cause analysis (RCA) for dispatch errors and damages • Implement process improvements to enhance loading efficiency, reduce cycle time, and improve productivity metrics • Maintain dispatch logs, exception reports, and daily performance trackers (accuracy %, damage %, TAT) • Collaborate with Last Mile CRM and operations teams to align dispatch quality with customer experience metrics (OTIF, NPS impact) Requirements: • 0–3 years of experience in logistics, supply chain, or warehouse/dispatch operations (freshers with strong aptitude can apply) • Understanding of warehouse operations, dispatch planning, and inventory handling practices • Familiarity with WMS/TMS systems and basic data tracking (Excel or similar tools) is preferred • Strong analytical and problem-solving skills with ability to perform RCA and implement corrective actions • High attention to detail with a focus on execution accuracy and process compliance • Ability to work in a high-paced, high-volume operational environment with multiple stakeholders Shift Requirement: • Flexibility to work in rotational shifts, including night shifts, depending on city and operational requirements Department: Central Supplychain Management