Cluster Manager

Role: Cluster Manager Location: Gurugram / Multiple Cities Experience: 5–8 Years About: Fairdeal.Market Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of FMCG products with delivery times as short as 60 minutes. Our mission is to build the most efficient and scalable retail supply chain network, helping retailers access products faster, smarter, and more reliably. As we continue expanding our dark store network across cities, we are looking for a Cluster Manager to lead operations across multiple dark stores and ensure operational excellence, customer satisfaction, inventory accuracy, and business growth. Role Overview We are looking for a highly driven and operations-focused Cluster Manager to oversee the performance of multiple dark stores within a city or cluster. This role will be responsible for driving operational efficiency, inventory management, last-mile performance, workforce productivity, and customer service standards across all assigned locations. The ideal candidate should have strong experience in warehouse operations, quick commerce, e-commerce, FMCG distribution, retail operations, or supply chain management and possess the ability to manage multiple teams in a fast-paced environment. Key Responsibilities A. Cluster Operations Management • Own end-to-end operations across multiple dark stores within the assigned cluster • Ensure smooth execution of inbound, inventory, picking, packing, dispatch, and last-mile operations • Monitor daily operational performance and drive corrective actions where required • Ensure all stores consistently achieve operational KPIs and service standards • Conduct regular store visits and operational reviews • Drive operational discipline and SOP adherence across all locations B. Inventory & Supply Chain Management • Ensure high inventory accuracy across all dark stores • Monitor stock availability and coordinate with procurement and supply chain teams for replenishment • Minimize inventory losses, damages, expiries, and stock discrepancies • Conduct regular audits and inventory reconciliation exercises • Ensure optimum inventory levels are maintained across the cluster C. Last Mile & Customer Experience • Monitor delivery performance and SLA adherence across stores • Drive improvements in order fulfillment speed and delivery efficiency • Ensure high levels of customer satisfaction and service quality • Resolve operational escalations impacting customer experience • Work closely with Last Mile teams to improve delivery productivity and service levels D. Team Management & Workforce Planning • Lead and manage Store Managers, Shift Incharges, Warehouse Executives, and operational teams • Drive manpower planning and workforce productivity across all stores • Conduct regular performance reviews and coaching sessions • Ensure proper staffing levels to support business growth • Build a culture of accountability, ownership, and continuous improvement E. Business Performance & Cost Control • Monitor store-level profitability and operational costs • Drive initiatives to improve productivity and reduce operational expenses • Track and optimize manpower cost, inventory cost, and delivery cost • Support achievement of cluster-level revenue and operational targets • Identify opportunities for process improvements and efficiency gains F. Expansion & New Store Launches • Support new dark store launches within the cluster • Ensure operational readiness before go-live • Coordinate with Supply Chain, Procurement, HR, IT, and Last Mile teams during expansion projects • Drive smooth onboarding and stabilization of newly launched stores • Monitor post-launch performance and implement corrective actions where required G. Reporting & Stakeholder Management • Maintain daily, weekly, and monthly operational reviews • Track key business and operational KPIs across all stores • Provide performance updates and action plans to leadership • Collaborate closely with Category, Supply Chain, HR, Finance, and Operations teams • Drive cross-functional alignment to achieve business objectives What We’re Looking For • Bachelor's degree in Operations, Supply Chain, Business Administration, Commerce, or related field • 5–8 years of experience in Warehouse Operations, Retail Operations, Quick Commerce, E-commerce, Logistics, FMCG Distribution, or Supply Chain Management • Experience managing multiple locations, warehouses, stores, or operational units • Strong understanding of inventory management, warehouse operations, and last-mile logistics • Excellent leadership and team management capabilities • Strong analytical and problem-solving skills • Ability to manage operations in a high-growth, fast-paced environment Good to Have • Experience in Quick Commerce, E-commerce, Retail, FMCG, or Hyperlocal Delivery businesses • Exposure to dark store operations and last-mile delivery networks • Experience with WMS, OMS, ERP, and operational dashboards • Strong knowledge of operational KPIs and workforce management • Experience scaling multi-site operations Key Skills & Attributes • Strong ownership and accountability • Operations-first mindset • Excellent leadership and people management skills • Data-driven decision-making ability • Strong execution and problem-solving capability • Ability to manage multiple stakeholders simultaneously • High attention to detail and process discipline • Customer-centric approach • Ability to thrive under pressure and manage ambiguity What You’ll Get • Opportunity to lead and scale operations across multiple dark stores • Direct impact on business growth, customer experience, and operational excellence • Exposure to supply chain, warehousing, inventory, and last-mile operations • Fast-paced, ownership-driven culture with significant decision-making responsibility • Opportunity to work closely with leadership and cross-functional teams • Strong career growth opportunities within one of India's fastest-growing B2B quick commerce companies • Be part of building the next-generation retail supply chain network in India. Department: Operations Experience: 5+