Store Manager

Role-Store Manager Experience- 4-7 Years Location- Delhi About the Fairdeal.Market Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 60 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably. Role Overview: The Store Manager will support the end-to-end management of a B2B grocery dark store, ensuring smooth execution across inwarding, inventory control, picking/packing, fulfilment, and last-mile dispatch. The role demands strong operational discipline, a data-driven mindset, and the ability to lead teams to consistently achieve daily, weekly, and monthly KPIs related to efficiency, accuracy, cost, and customer satisfaction. Key Responsibilities: 1. Warehouse & Inventory Management ●       Ensure timely inwarding and putaway of stock as per plan. ●       Maintain inventory accuracy through regular cycle counts, audits, and reconciliation. ●       Monitor stock health, expiry, damages, and shrinkage; implement preventive controls. ●       Coordinate with procurement and vendors for returns, replacements, and rejections. ●       Maintain optimal storage layout, safety, and hygiene standards within the warehouse. 2. Order Fulfilment & Picking ●       Oversee order-wise picking, QC, packing, and dispatch operations. ●       Drive picking accuracy and order fill rate to meet SLAs. ●       Ensure daily replenishment and bin accuracy to minimize misses and delays. ●       Analyze and improve picking productivity and turnaround time (TAT). 3. Last-Mile Operations ●       Ensure timely dispatch and delivery of orders as per route plans. ●       Manage delivery partners / drivers, ensuring performance and compliance. ●       Monitor cash collections, returns, and complaint closures. ●       Reduce delivery complaints, undelivered orders, and reverse logistics losses. 4. People & Process Management ●       Lead a team of shift in-charges, pickers, packers, loaders, and delivery staff. ●       Conduct daily shift planning, huddles, and performance reviews. ●       Ensure adherence to SOPs, safety standards, and labour discipline. ●       Drive training, motivation, and productivity improvement initiatives. 5. KPI Ownership & Reporting Own and report performance across: ●       Inward SLA adherence ●       Inventory accuracy / Shrinkage / Damages ●       Order fill rate & Picking accuracy ●       Fulfilment & Delivery TAT ●       Customer complaints & closure rate ●       Cash collection & settlement accuracy ●       Team attendance & productivity discipline Qualifications & Skills: ●       Graduate (preferred in Supply Chain, Operations, or Commerce). ●       4–7 years of experience in operations, preferably in warehouse, dark store, or FMCG/e-commerce B2B setups. ●       Strong understanding of inventory control, fulfilment processes, and last-mile logistics. ●       Proficient in Excel, WMS, OMS and comfortable using data to drive decisions. ●       Excellent team management, problem-solving, and communication skills. ●       Willingness to work in rotational shifts and manage end-to-end daily operations. Performance Metrics (KPIs): ●       Inward SLA adherence ●       Inventory accuracy >99% ●       Shrinkage & damage ●       Order fulfilment rate >98% ●       Picking accuracy >99% ●       Dispatch TAT adherence >95% ●       Customer complaint closure ●       Cash settlement 100% same-day Why Join Us: Be part of a fast-growing B2B grocery platform revolutionizing supply to retailers. Gain hands-on exposure to large-scale operations, data-led performance management, and people leadership in a high-growth environment. Department: Operations Experience: 4-7 Years