Customer Support Executive

About Eloelo Group Eloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture. The Group's flagship products — Story TV in micro-drama and Master in micro-learning — have together placed two Eloelo apps in India's Top 10, reaching over 100 million Indians who consume short-form vertical content every day. Story TV is India's leading micro-drama platform, with 10M+ users and 500+ original titles produced in partnership with studios like Balaji Telefilms and Applause Entertainment. Master is India's #1 micro-learning app, scaling to 5M+ users in 50 days with 1,000+ bite-sized courses across AI, finance, English, and life skills. Job Description – Customer Support Executive Job Title: Customer Support Executive Location: Bangalore (Work from Office) Experience: 1–4 Years Employment Type: Full-Time Job Summary: We are looking for a Customer Support Executive to join our team and provide excellent customer service. The ideal candidate should have strong communication skills, problem-solving ability, and a customer-first approach. This is an entry-level role suitable for freshers or candidates with basic customer support experience. Key Responsibilities: * Handle customer queries via calls, chats, emails, or support tickets in a timely and professional manner * Resolve customer complaints and provide appropriate solutions within defined TAT * Escalate complex issues to the respective internal teams when required * Maintain accurate records of customer interactions and issue resolution * Ensure high customer satisfaction through quality support and timely follow-up * Understand company products/services to provide accurate information to customers * Coordinate with internal teams for faster issue resolution * Adhere to process guidelines, SLAs, and quality standards Required Skills: * Good verbal and written communication skills (English & Hindi preferred) * Basic computer knowledge and familiarity with support tools * Strong problem-solving and interpersonal skills * Ability to handle customer concerns calmly and professionally * Quick learner with a positive attitude * Comfortable working in a fast-paced environment Eligibility: * Graduate / Undergraduate can apply * Freshers are welcome * Prior experience in customer support is an added advantage Working Conditions: * Work from Office (Bangalore) What We Offer: * Growth opportunities in customer operations * Training and skill development * Collaborative and dynamic work environment * Competitive salary and incentives Department: Trust & Safety Experience: 0-1