Technical Program Manager

About GoKwik GoKwik is a growth operating system for D2C and eCommerce brands, helping merchants drive higher conversions, retention, and customer experience. With 15,000+ merchants and ~$2B in annual GMV processed, we are building technology that powers the next generation of digital commerce. Why This Role Matters As Technical Program Manager you’ll own the journey from signed merchant to live storefront, managing 20–25 onboarding programs at a time across storefront development, integrations, checkout, and QA. As the first dedicated program owner for Ratio onboarding, you’ll also build the playbook, processes, and automation needed to scale the function. What You’ll Own • Own end-to-end merchant onboarding against committed go-live timelines. • Lead requirement gathering, scope definition, and change management with merchants. • Drive technical implementation across storefronts, integrations, and GoKwik Checkout with Engineering. • Own merchant communication, risks, dependencies, and blockers through go-live. • Identify onboarding bottlenecks and build automation to eliminate manual workflows. • Build scalable processes, templates, checklists, capacity plans, and onboarding playbooks. • Drive execution across Product, Engineering, Design, QA, and Sales without direct authority. • Provide clear portfolio visibility on timelines, risks, and outcomes to leadership. Who You Are • 4-6 years in technical program management, product implementation, or customer-facing delivery roles. • Experience with the Shopify ecosystem , payments/checkout, e-commerce. • Strong understanding of APIs, integrations, authentication, webhooks, and troubleshooting. • Experience translating business requirements into technical specifications. • Proven ability to build scalable processes and automation-led solutions. • Strong stakeholder and client management skills, including senior stakeholders. • Excellent communication, presentation, and cross-functional collaboration skills. • Preferred qualifications - D2C, n8n/Zapier/Retool, and JIRA experience. Why GoKwik At GoKwik, you’ll have the opportunity to build a critical function from the ground up and directly shape how thousands of merchants experience our platform. You’ll work at the intersection of technology, eCommerce, and operations, solving complex implementation challenges while building the systems, processes, and automation that enable the business to scale. Department: Customer Engineering Experience: 4 - 6 Years