Assistant Manager - Inside Sales

About GoKwik GoKwik is a growth operating system built to maximise D2C and eCommerce GMV. From checkout optimisation and reducing return-to-origin (RTO) to payments, retention, and post-purchase engagement, we help brands scale profitably. Today, GoKwik powers 15,000+ merchants globally and processes $2B+ in GMV annually. Backed by RTP Global, Z47, Peak XV, and Think Investments, we are building AI-led infrastructure to enable faster, smarter commerce outcomes for brands worldwide. Why This Role Matters We are looking for an Assistant Manager – Inside Sales to drive merchant acquisition through inbound lead conversion and outbound sales. The role involves managing sales opportunities from initial outreach to closure, understanding merchant requirements, and positioning GoKwik’s solutions to address their business needs. You will contribute to revenue growth by maintaining a strong sales pipeline, improving conversion rates, and ensuring consistent follow-ups across prospective merchants. You will also work closely with internal teams to improve sales processes and deliver a seamless experience throughout the sales cycle. What You’ll Own • Lead Generation and Prospecting: Identify new sales opportunities through inbound lead follow-ups, outbound calls, emails, and targeted prospect research. • Lead Qualification and Conversion: Understand merchant requirements, assess business potential, qualify prospects, and drive opportunities towards closure. • Sales Pipeline Management: Manage leads through the sales cycle, maintain accurate CRM records, track follow-ups, and ensure timely progression of opportunities. • Product Demonstrations and Solution Selling: Conduct online product demonstrations, communicate GoKwik’s value proposition, and recommend relevant solutions based on merchant requirements. • Sales Closures: Handle objections, address prospect concerns, support commercial discussions, and close qualified opportunities to achieve assigned targets. • Revenue and Target Achievement: Work towards defined sales and revenue targets, monitor individual performance, and identify opportunities to improve conversion rates. • Prospect Research: Build and maintain a relevant prospect pipeline across assigned merchant categories, regions, and business segments. • Sales Reporting and Analysis: Track lead conversion, pipeline movement, follow-up effectiveness, and closure rates. Use data to identify bottlenecks and improve sales performance. • Cross-Functional Collaboration: Coordinate with Marketing and other internal teams to improve lead quality, align on prospect requirements, and ensure smooth handovers after closure. • Process Improvement: Identify gaps in prospecting, qualification, and follow-up processes and recommend practical improvements to sales execution. Who You Are • Have experience in inside sales, B2B sales, business development, or a similar role, preferably in SaaS, eCommerce, fintech, or technology-led businesses. • Have a track record of achieving sales targets and converting prospects into customers. • Understand the end-to-end sales process, including prospecting, qualification, product demonstrations, objection handling, negotiation, and closure. • Have experience managing sales pipelines and using CRM and sales outreach tools. • Possess strong communication, presentation, negotiation, and relationship-building skills. • Can understand merchant business challenges and communicate product value in a clear, outcome-oriented manner. • Are comfortable working with sales metrics, tracking conversion rates, and identifying opportunities to improve performance. • Demonstrate strong ownership, follow-up discipline, and the ability to manage multiple sales opportunities in a fast-paced environment. • Are proactive, organised, and focused on delivering measurable business outcomes. Why GoKwik At GoKwik, you will contribute to the growth of a commerce technology platform that helps D2C brands improve conversion, reduce RTO, and strengthen customer engagement. You will gain exposure to B2B technology sales, own merchant acquisition opportunities, and collaborate with cross-functional teams in a fast-paced environment where your work directly contributes to business growth. Department: Sales Experience: 4 - 6 Years