About this role
If you define yourself as someone who can excel in a fast-paced ecosystem where innovation, speed and user centric thinking are key to success; If you enjoy working on unexplored problem statements and opportunities and are geared to champion them; If you are driven by ownership and a chance to make an impact, then this opportunity may be for you! Responsibilities: • Provide support to our Account management team in managing relationships with clients and ensuring their needs are met. • Assist with responding to customer inquiries, resolving issues, and providing guidance on product usage. • Collaborate with internal teams to coordinate customer onboarding, training, and support activities. • Learn about our products, services, and industry trends to better understand customer needs and challenges. • Help maintain accurate customer records and documentation in our CRM system. • Participate in team meetings and training sessions to enhance your knowledge and skills. • Contribute ideas and insights to improve our customer success processes and initiatives. • Assist with tracking and reporting on key performance indicators (KPIs) related to customer satisfaction and retention. Requirements • Bachelor's degree in business administration, Marketing, Communications, or related field. • Strong communication and interpersonal skills, with a customer-focused mindset. • Eagerness to learn and grow in a fast-paced, dynamic environment. • Ability to work collaboratively as part of a team and independently when needed. • Attention to detail and strong organizational skills. • Proficiency in Microsoft Office Suite and willingness to learn new software tools. • Previous internships or extracurricular activities related to customer service, sales, or account management are a plus, but not required. Candidates with 0-1 years of experience