Junior Ops Executive

About Decentro Decentro is a Y-Combinator backed banking & payments infrastructure company. Decentro provides building blocks that help companies stitch their fintech workflows in a few weeks. While starting our first fintech venture back in 2014, we spent years convincing banks to partner with us. Before we could launch our fintech product (more here), we had to convince different departments within banks - including technology, business, leadership, legal, and support to get the green signal. Fast forward to today, we realise that banks & regulatory institutions find it difficult to help the longer tail of companies build innovative & compliant fintech solutions. What if there was a platform (think AWS for cloud or Twilio for messaging) that abstracts the complexities of banking, identity, payments, lending, and provides simple APIs so that companies do not have to spend years dealing with banks? We’re solving this pain point at Decentro since 2020. We’ve scaled to process $4 billion + in payment volumes & have 1300+ customers across India & Singapore in multiple verticals such as marketplaces, banks, regulated institutions, fintechs, lenders, gaming, and more. Job Summary We are looking for a proactive and detail-oriented Junior Merchant Onboarding Executive to join our growing operations team. The ideal candidate will have 1-2 years of relevant experience in merchant onboarding, KYC verification, and risk review—preferably in a fintech or digital payments environment. What is expected from you- • Conduct KYC verification and complete merchant onboarding, including account activation in compliance with internal risk and compliance policies. • Handle account updates or changes based on requests from merchants or internal business teams. • Serve as the first point of contact for all onboarding-related queries from internal stakeholders and external partners. • Ensure adherence to operational guidelines during the onboarding and query resolution process. • Maintain turnaround time (TAT) in line with defined service level agreements (SLAs). • Assist in documenting and updating any changes to onboarding processes and guidelines. What We're Looking For- • 1–2 years of experience in merchant onboarding, KYC document verification, or risk assessment, preferably within a fintech or payments company. • Basic understanding of payment systems and compliance processes. • Process-oriented mindset with a proactive and results-driven approach. • Strong interpersonal and communication skills with the ability to understand and address merchant needs. • Proficiency in Microsoft Word and Excel. • Languages: Fluency in English is required; knowledge of additional languages is a plus. What we offer – • The ability for you to make an impact and lay a foundation for the upcoming fintech innovations across the globe. • A multicultural and diverse team of colleagues from different regions that speak on average 3 global languages. • Progressive and flexible work hours that match your personality and lifestyle. • Backed by global investors such as Ycombinator & Rapyd, we're a contrarian and progressive culture of independent thinkers and systematic executors that are driven to build cool things that matter. If this aligns with you, time to hop on! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law. Department: Operations Experience: 1+ years