Product Operations / Implementation Intern

About Decentro Decentro is a Y-Combinator backed banking & payments infrastructure company. Decentro provides building blocks that help companies stitch their fintech workflows in a few weeks. While starting our first fintech venture back in 2014, we spent years convincing banks to partner with us. Before we could launch our fintech product (more here), we had to convince different departments within banks - including technology, business, leadership, legal, and support to get the green signal. Fast forward to today, we realise that banks & regulatory institutions find it difficult to help the longer tail of companies build innovative & compliant fintech solutions. What if there was a platform (think AWS for cloud or Twilio for messaging) that abstracts the complexities of banking, identity, payments, lending, and provides simple APIs so that companies do not have to spend years dealing with banks? We’re solving this pain point at Decentro since 2020. We’ve scaled to process $4 billion + in payment volumes & have 1400+ customers across India & Singapore in multiple verticals such as marketplaces, banks, regulated institutions, fintechs, lenders, gaming, and more. About the role We are looking for a Product Operations / Implementation Intern who is interested in building a strong foundation in product and program management while working closely with customers and internal Product and Engineering teams. The role will involve supporting customer implementations and onboarding, understanding API and integration-related queries, and coordinating with internal teams to help resolve customer issues and requirements. What is expected from you - • Support customers with API, integration and dashboard-related queries during implementation and onboarding. • Work with Product, Engineering and other internal teams to track and follow up on customer issues. • Understand customer requirements and help translate them into clear action items, tickets and documentation. • Assist with investigating issues using API responses, dashboards, logs and other relevant data, with guidance from the team. • Track customer feedback, issues and requirements and follow up with relevant teams for timely resolution. • Support Product and Program teams with implementation tracking, documentation and process improvements. • Take ownership of assigned tasks and follow through to completion while keeping relevant stakeholders updated. • Work closely with cross-functional teams to support a smooth customer implementation and experience. What we are looking for - • Strong interest in Product, Product Operations, Implementation or Program Management. • Strong analytical, problem-solving and communication skills. • Basic understanding of APIs and software integrations, or willingness to learn. • Ability to manage tasks, follow-ups and work effectively with multiple teams. • Customer-focused, proactive and eager to learn. • Fintech / Payments / Banking knowledge is a plus. What we offer - The ability for you to make an impact and lay a foundation for the upcoming fin-tech innovations. A multicultural and diverse team of colleagues from different states that speak in total 6 Indian and global languages. Progressive and flexible work hours that match your personality and lifestyle. The best-in-class perks and benefits for developers. Check out our careers page for the same: https://decentro.tech/careers/ Backed by global investors such as Ycombinator & Rapyd, we're a contrarian and progressive culture of independent thinkers and systematic executors that are driven to build cool things that matter. If this aligns with you, time to hop on! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law. Department: Decentro- Operations & Customer Success Experience: 0-1 years