Customer Relationship Manager - Niyo Express

Role: Customer Relationship Manager – Niyo Express Location: PAN India Company: Niyo Solutions Inc. Company Website: www.goniyo.com Brief Description of Company: Niyo was founded in 2015 with the vision of changing the way Indians approach their finances – no matter where they work, what they earn, or how tech-savvy they are. To date, we've raised $179.3 Million in funding and have maintained a sharp focus on identifying customers' banking pain points and crafting solutions that improve their experience. Niyo has grown from a startup to a robust player in digital fin-space catering to over a million customers. Our flagship offerings focused on this role includes: • Niyo Global Card which allows users to spend abroad without any hidden markup fees on single card to facilitate international payments and travel-related services. • Niyo Forex Buy or sell all Major Currencies of the world at attractive rates and avail of our Doorstep service and Experience Value. You can also Remit Funds abroad for various purposes permitted by the Reserve Bank of India under the AD II License issued to us. About the role: We are seeking Customer Relationship Manager – Niyo Express to join our team. They will be responsible for product handover, & product demo for our insta-forex products & services, and generate referrals from the pre-serviced customer. The ideal candidates should possess excellent communication skills, be presentable and have a proactive attitude by owning the brand identity. Key Responsibilities: • Engage with customers for delivery & fulfilment of pre-booked customer leads for Bank KYC, onboarding & activation along with any other customer query on-site to customer. • Effectively communicate the benefits and features of Niyo Global Forex Cards and other cross sell products like International Travel Insurance, E-Sim, Forex Cash etc. • Build and maintain positive relationships with customers to ensure service & generate referrals for all products placements for which incentive can be earned. • Actively participate in all trainings and stay updated on product knowledge & other know-how for lead status mapping, escalation for issues and other process of customer service. Required Skills and Expertise: • Minimum of bachelor's degree in any stream. • Excellent communication in English with local language proficiency. • Interpersonal skills, with the ability to engage with HNI customers effectively. • Knowledge of any financial products sales & service will be an added advantage. Other Requirements: • 0-3 Years in any service or sales industry with focus on customer facing deliverables. • Personal Two-Wheeler preferred. Local travel expenses reimbursed as per policy. Benefits: • Competitive salary and attractive incentive structure based on performance (not part of Fixed CTC). Full time position on company's payroll. In-City Field Joining. • Company paid Group Medical Insurance, Personal Accident and Term Life Insurance. • Comprehensive training programs to enhance sales skills and product knowledge. Life at Niyo: We are a Great Place to Work® certified company. Values: We live by these core values at Niyo: • Bias For Action • Customer Focus • Innovation • Integrity • Ownership • Teamwork If you have a passion for sales & service and are looking for an exciting opportunity to join a dynamic team, we encourage you to apply. We look forward to welcoming talented individuals who are eager to contribute to our success. Niyo is committed to a diverse and inclusive workplace. Niyo is an equal opportunity employer, and does not discriminate based on race, origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Common questions: What is Niyo Express? It is a doorstep service where a Relationship Manager is assigned to you to provide you best suited services as per your needs. Your RM can provide you doorstep service to issue you Niyo Cards instantly or perform Biometric KYC. This is a paid service and is available only at selected Pincodes across major cities. Visit our website for more info. What is difference between Regular KYC and Niyo Express? In regular KYC, you (customer) can open the account yourself. You will have to perform the KYC on call with an agent and setup your account yourself. With Niyo Express, A dedicated RM will take care of KYC and account setup. It also comes with a comprehensive product demo and tips to save on forex fees. You also get Niyo coins which can be redeemed to book flights from the Niyo app. Certification & compliances: ISO 27001 • ISO 20022 • NPCI Approved Niyo itself is not a bank and doesn't hold or claim to hold a banking license. The savings account, bank deposits, and cobranded VISA debit and credit cards are issued by our partner banks – DCB Bank, SBM Bank (India), and Equitas Small Finance Bank – and follow all prescribed security standards set by the regulator. All funds in the account are insured up to approved limits by DICGC. Department: Niyo Express Experience: 0-5 Years