KYC Manager

Role Summary: Raise is built on this core philosophy, we will bring exceptionally great products, awesome user experience and best-in-class customer service to our users. We started with our first consumer product, Dhan, an investment and trading platform launched in November 2021. Today, Dhan ranks #8 amongst stock brokers in India and continues to be one of the fastest-growing platforms in the investment and trading ecosystem. In September 2026, Dhan was also recognised as Fintech Startup of the Year at the Global Fintech Festival, reflecting the innovation, product excellence and customer focus that continue to shape the platform. Backed by a passionate team of builders, believers, designers and problem-solvers, we are building a trusted ecosystem of financial products that empowers millions of users to make smarter financial decisions. We are looking for an experienced and detail-oriented KYC Manager to lead and oversee our Institutional Account opening. The ideal candidate brings 2 to 3 years of hands-on experience managing end-to-end KYC documentation and the complete account lifecycle for Corporates, FPIs, AIFs, PMS, and other Institutional Clients. Candidates should possess an in-depth understanding of SEBI and stock exchange guidelines governing entity onboarding, regulatory compliance, and account lifecycle management. Expected Responsibilities: • Experience handling Institutional accounts Mutual Funds (MF) ,Alternative Investment Funds (AIFs) , PMS , FPI. Strong understanding of client onboarding, account modifications, closures and related operational processes.. • Regulatory Compliance & Due Diligence: Oversee and automate KYC, CKYC, KRA, and FATCA/CRS processes in strict alignment with SEBI, CDSL, and Stock Exchange guidelines, with a specific focus on complex Non-Individual accounts. • DP & Broking Operations: Ensure flawless day-to-day execution of depository operations, maintaining exceptional operational accuracy, strict regulatory adherence, and optimal Turnaround Times (TAT). • Regulatory Reporting & Filings: Prepare, validate, and submit all mandatory periodic regulatory reports and submissions to CDSL and Stock Exchanges accurately within statutory timelines. • Audit & Inspection Management: Lead and manage internal, external, concurrent, and regulatory audits (SEBI/Exchanges/Depositories), ensuring zero non-compliance and the swift resolution of audit queries. • Client Grievance Resolution: Monitor, track, and resolve client grievances and escalations within defined SLAs, driving root-cause analysis and corrective actions to prevent recurrence. • Internal Controls & SOP Implementation: Formulate, update, and enforce strict compliance with Standard Operating Procedures (SOPs) and internal operational risk control mechanisms. • Tech & Product Collaboration: Partner closely with internal Technology and Product teams to spearhead end-to-end operational automation, system enhancements, new project rollouts, and continuous process optimization. Expected Skills: • 5–8 years of relevant experience in Broking and Depository Operations, preferably with a SEBIregistered entity. • 2–3 years of experience in a team lead or managerial role. • Strong hands-on experience in CDSL and Stock Exchange operations. • Good understanding of SEBI regulations, CDSL rules, Stock Exchange circulars, KRA, CKYC, FATCA and CRS requirements. • Experience handling Institutional KYC Onboarding, including Corporates, LLPs, Partnerships, NRIs, MF, FPI and PMS clients. • Strong understanding of client onboarding, account modifications, closures and related operational processes. • Experience in managing audits, inspections, regulatory queries and compliance requirements. • Strong problem-solving skills with the ability to handle complex operational issues and client escalations within defined SLAs. • Ability to work closely with Technology and Product teams and translate business and regulatory requirements into system workflows and automation. • Proactive approach to identifying operational gaps, system issues and process bottlenecks. • Good analytical skills with proficiency in Advanced Excel, MIS and data analysis. • Strong verbal and written communication skills, with the ability to explain regulatory and operational requirements clearly. • Comfortable working in a fast-paced, technology-driven environment. • Bachelor’s degree in Commerce, Finance, Business Administration or a related field. • NISM Series VI – Depository Operations or NISM Series VII – Securities Operations and Risk Management certification will be an added advantage. We are a start-up organization focused on fast growth with quality products; hence, the ability to work in a fast-paced environment goes without saying! Our People & Culture: People and culture are the most important aspects of our business. We are looking for team members just like us, in simple words - good people to work with and demonstrate following personality traits: • Be super obsessed about ensuring customer satisfaction. (We are here because of our customers, and will be here only if we serve our customers) • We have a single opportunity to serve. (Our customers will give us one opportunity to serve - we can’t let them down. Be it product, uptimes, customer service or any interaction we have to deliver a wow experience.) • Respect your work, your team, your co-workers and our customers. (The only way to get respect is to give it first) • Speed is all that matters. Ship right and ship faster. (You either help the team move ahead fast, or you slow it down. We prefer the first.) • Humility & politeness over arrogance & over-confidence. (If you are the smartest one in the room, bring up others to speed. We are here to serve our customers, not to prove a point.) • Quality over quantity. (It is fine if you pick up a few things to do, but do them exceedingly well.) • Make your hands dirty irrespective of who you are. (Our CEO responds to customers every day. Our CTO codes every day. This is us.) • Talent and Competency over Credentials. • Entrepreneurial, ownership driven and disciplined. (We trust you to help us gain and retain the trust of our customers and our stakeholders) • Less words, more action. (Believe in something? show it by doing things. Not just by talking about it) • Flat hierarchy with open culture & conversations. (You are among all of us, and we all are with you) • Passionate about the business you are a part of. (Do it because you are passionate about it, not because it’s your job.) • Raise is an equal opportunity employer. (We celebrate diversity and inclusion. Why Join Raise? We’ve been recognised as a Great Place to Work for three consecutive years, reflecting the culture we’ve built and the way we work together. At Raise, you’ll experience a flat hierarchy, open conversations, high ownership and a strong bias for action. We value people who bring passion, humility and curiosity to their work, and who care deeply about building great products and creating meaningful customer impact. We believe in growth with ownership, speed with thoughtfulness and ambition with humility. We celebrate wins, learn from challenges and give people the ownership and responsibility to build and make an impact. If you enjoy building from the ground up, working with passionate people, and being part of a high-growth fintech ecosystem, Raise offers an environment where you can do meaningful work and grow with the business. About Raise Financial Services Raise Financial Services is building technology-led financial products and infrastructure for India’s financially aware and digitally savvy consumers. Our ecosystem spans multiple aspects of financial services, with Dhan as our flagship investment and trading platform. Alongside Dhan, we are building and scaling businesses across the financial ecosystem, including Millions, Upsurge, Filter Coffee, Stratzy, Pluto Insurance, Fuzz and several other emerging product