Temporary Technology Administrative Specialist

Bluestone delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs. Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida. Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 14th year in a row! Bluestone also achieved Top Workplace USA 2021-2026! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary. Position Overview: Are you a patient, clear communicator who loves helping people? We are seeking a Temporary Technology Administrative Specialist to join our team for a 10 to 12-week assignment. In this role, you will be the friendly voice on the other end of the line for our Bridge/Patient Portal Help Desk. This is a customer service-first position—you do not need a background in IT to excel here! If you are comfortable using a computer, possess great empathy, and enjoy solving problems for others, we will teach you the rest. Type of Position: Temporary Start Date: As soon as possible Duration: 10 to 12 Weeks (Starting ASAP to Mid-November) Pay: $20 - $22 per hour. Benefits: None for this temporary role Hours: 32 hours per week (Monday thru Friday) Schedule: • Monday – Thursday: 9:00 AM – 4:00 PM • Friday: 9:00 AM – 3:00 PM Work Location & Flexibility (Hybrid to Remote): Training Phase - Initial onboarding and training will take place on-site. The ideal candidate must live within a comfortable, commutable distance to downtown Stillwater, MN. Post-Training - Once you are fully trained and comfortable with the systems (typically within the first week or two), this position transitions to 100% remote work for the remainder of the contract. Responsibilities: Patient Portal Help Desk (Primary Focus): • Answer incoming calls from patients, family members, and community partners regarding our digital patient portal. • Provide warm, patient, and clear guidance to assist users with system access and general platform navigation. • Walk users through routine account troubleshooting, such as password resets and user validation/identity verification. • De-escalate technology-related frustration with empathy and excellent customer service. Administrative Support: • Handle basic administrative IT support tasks between phone calls. • Note: These tasks are strictly administrative and do not require extensive technical IT knowledge or coding/hardware experience. Qualifications: Education/Certification/Experience • High School Diploma required, this temporary position could be a good fit for a current college student or recent graduate • Minimum of 2-5 years of administrative experience Knowledge/Skills/Abilities • Customer Service Skills: Prior experience in retail, call centers, hospitality, or front-desk administration is highly valued. • Excellent Communication Skills: Ability to explain digital steps to individuals who may not be comfortable with technology. • Tech-Comfortable: While you don't need to be an IT expert, you should be comfortable navigating standard web browsers, software applications, and typing while speaking on the phone. • Reliable and Punctual: Ability to commit to the full 12-week schedule and the specific daily hours required. • Empathy & Patience: A genuine desire to help patients and families navigate their healthcare tools. • Demonstrated compatibility with Bluestone’s purpose, core focus, and core values • Demonstrated ability to read, write, speak, and understand the English language Pay Transparency $20—$22 USD